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  1. Infrastructure
  2. INFRA-1924

Jenkins Hangouts channel does not work reliably

    Details

    • Type: Bug
    • Status: Resolved (View Workflow)
    • Priority: Major
    • Resolution: Won't Do
    • Component/s: etc
    • Labels:
      None
    • Similar Issues:

      Description

      Some of contributors have recently reported that jenkins.io/hangout does not work for them reliably. Sometimes they get a permission error when they try to join the call. It was reported by Oliver Gondža, Martin d'Anjou, and several other contributors.

      I tested it on my own:

      • I can always connect using my corporate Google account ( onenashev at cloudbees dot com )
      • Sometimes I cannot join the call using my personal account as well.

      Firstly I assumed it is somehow related to a person who joins the meeting first. If it is a corporate Google account, it is not possible to join with GMail accounts anymore. But I was unable to reproduce it in such way

       

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          Activity

          Hide
          lloydchang Lloyd Chang added a comment -

          When issues occurred recently, what alternative(s) were used to continue the video-based group meetings?

          Perhaps Skype? Or WeChat? Maybe something else?

          Thank you.

          Show
          lloydchang Lloyd Chang added a comment - When issues occurred recently, what alternative(s) were used to continue the video-based group meetings? Perhaps Skype? Or WeChat? Maybe  something else? Thank you.
          Hide
          lloydchang Lloyd Chang added a comment -

          Hello everyone,

          When you cannot connect to jenkins.io/hangout with your Gmail account... On the same day, are you able to start or connect to a new Google hangout URL via these steps?
          1. Switch to your Gmail account
          2. Go to https://hangouts.google.com/call/
          3. Click "Copy Link to Share"
          4. Share the new link, e.g. https://hangouts.google.com/call/PkmbvkuZ5HbXDWy5X2v_AEEE

          I have a hypothesis that there were system-wide issues connecting Gmail and Google Hangout reliably in November, instead of an issue specific to jenkins.io/hangout only.

          On the same day (November 29th) when Oleg Nenashev created this bug report, I see a person unrelated to the Jenkins community reported following bug report, "not been able to use hangouts on my gmail accounts for hours" to Google:

          Hi, i've not been able to use hangouts on my gmail accounts for hours.

          by Rebecca Maxon Nov 29

          Hello please i cant use hangouts on my gmail account, it keeps showing something's not right,

          We're having trouble connecting to Google. We'll keep trying, Please kindly resolve this problem, thank you

          Categories:Gmail

          https://productforums.google.com/forum/#!topic/hangouts/1zAExNJA_wQ;context-place=topicsearchin/hangouts/connect%7Csort:date

          After skimming the Google Hangouts Help Forum, I see many reports of connection issues throughout November
          https://productforums.google.com/forum/#!topicsearchin/hangouts/connect%7Csort:date

          Show
          lloydchang Lloyd Chang added a comment - Hello everyone, When you cannot connect to jenkins.io/hangout with your Gmail account... On the same day, are you able to start or connect to a new Google hangout URL via these steps? 1. Switch to your Gmail account 2. Go to  https://hangouts.google.com/call/ 3. Click "Copy Link to Share" 4. Share the new link, e.g. https://hangouts.google.com/call/PkmbvkuZ5HbXDWy5X2v_AEEE I have a hypothesis that there were system-wide issues connecting Gmail and Google Hangout reliably in November, instead of an issue specific to jenkins.io/hangout only. On the same day (November 29th) when Oleg Nenashev created this bug report, I see a person unrelated to the Jenkins community reported following bug report, "not been able to use hangouts on my gmail accounts for hours" to Google: Hi, i've not been able to use hangouts on my gmail accounts for hours. by Rebecca Maxon Nov 29 Hello please i cant use hangouts on my gmail account, it keeps showing something's not right, We're having trouble connecting to Google. We'll keep trying, Please kindly resolve this problem, thank you Categories:Gmail https://productforums.google.com/forum/#!topic/hangouts/1zAExNJA_wQ;context-place=topicsearchin/hangouts/connect%7Csort:date After skimming the Google Hangouts Help Forum, I see many reports of connection issues throughout November https://productforums.google.com/forum/#!topicsearchin/hangouts/connect%7Csort:date
          Hide
          olblak Olivier Vernin added a comment -

          Which could make sense, thanks Lloyd Chang for your investigation.

          Show
          olblak Olivier Vernin added a comment - Which could make sense, thanks Lloyd Chang for your investigation.
          Hide
          lloydchang Lloyd Chang added a comment - - edited

          (documenting an incident)
          At beginning of Dec-5 Wednesday 2pm UTC, GSoC meeting, this happened:
          1. Oleg Nenashev joined https://jenkins.io/hangout
          2. Lloyd Chang goes to https://jenkins.io/hangout
          3. Lloyd Chang was redirected to a "call" in URL  https://hangouts.google.com/call/-f0gw6h7DFaxzHXQgcT7AEEI?no_rd
          4. Lloyd Chang tries joining the call
          5. Google Hangout responds with:
          "Connecting... Error: You're not allowed to join this video call [CLOSE]"

          6. This video call ended because of an error

          7. Lloyd Chang reported the issue to https://gitter.im/jenkinsci/gsoc-sig
          8. To work around this issue, Oleg Nenashev creates a Hangout on Air (HoA) with the "hangouts" link of
          https://hangouts.google.com/hangouts/_/ytl/tlYihPj02ilylUIQvyJFfEl2rMTXXcPrumDHJycX6vQ=?eid=113711801835417391950&hl=en_US&authuser=1
          and shared the HoA link via Gitter
          9. Using the newly created HoA "hangouts" link, instead of a "call" in URL, worked around the error in above screenshot

          Show
          lloydchang Lloyd Chang added a comment - - edited (documenting an incident) At beginning of Dec-5 Wednesday 2pm UTC, GSoC meeting, this happened: 1. Oleg Nenashev joined https://jenkins.io/hangout 2. Lloyd Chang  goes to  https://jenkins.io/hangout 3. Lloyd Chang was redirected to a "c all" in URL    https://hangouts.google.com/call/-f0gw6h7DFaxzHXQgcT7AEEI?no_rd 4. Lloyd Chang tries joining the call 5. Google Hangout responds with: "Connecting... Error: You're not allowed to join this video call [CLOSE] " 6. This video call ended because of an error 7. Lloyd Chang reported the issue to  https://gitter.im/jenkinsci/gsoc-sig 8. To work around this issue, Oleg Nenashev creates a Hangout on Air (HoA) with the "hangouts" link of https://hangouts.google.com/hangouts/_/ytl/tlYihPj02ilylUIQvyJFfEl2rMTXXcPrumDHJycX6vQ=?eid=113711801835417391950&hl=en_US&authuser=1 and shared the HoA link via Gitter 9. Using the newly created HoA "hangouts" link, instead of a "call" in URL , worked around the error in above screenshot
          Hide
          oleg_nenashev Oleg Nenashev added a comment -

          Hangouts on Air is dead, we are moving meetings to Zoom. I doubt we want to spend any time on that

          Show
          oleg_nenashev Oleg Nenashev added a comment - Hangouts on Air is dead, we are moving meetings to Zoom. I doubt we want to spend any time on that

            People

            • Assignee:
              Unassigned
              Reporter:
              oleg_nenashev Oleg Nenashev
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              Dates

              • Created:
                Updated:
                Resolved: