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  1. Jenkins
  2. JENKINS-20012

Jenkins JIRA plugin not updating JIRA Issues.

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    • Icon: Bug Bug
    • Resolution: Incomplete
    • Icon: Critical Critical
    • jira-plugin
    • None
    • Atlassian JIRA (v6.0.8#6109-sha1:57cf099)
      Jenkins ver. 1.534
      Jenkins JIRA plugin 1.39
      Apache-Tomcat 6.0.20 (serves Jenkins)

      Our maven builds are seeing errors as follows. The JIRA Issues have no comments from the build entered; though the JIRA issues are shown in the build summary pages as shown in Screen_shot_02.png.

      15:17:31 Updating BRPRJ-2218
      15:17:31 Looks like BRPRJ-2218 is no valid JIRA issue or you don't have permission to update the issue.
      15:17:31 Issue will not be updated.
      15:17:31 com.atlassian.jira.rpc.exception.RemotePermissionException: You do not have permission to get a group.
      15:17:31 Updating BRPRJ-2039
      15:17:31 Looks like BRPRJ-2039 is no valid JIRA issue or you don't have permission to update the issue.
      15:17:31 Issue will not be updated.

      I've checked our configuration and it appears to be valid (see the Screen_Shot_01.png for what its worth). The JIRA general configuration screen has enabled remote API calls as shown in Screen_Shot_03.png.

      The Post-build Actions include the Update Relevant JIRA Issues; and I've verified the only group listed in the configuration does exist in JIRA, and the configured user is a member of this group. I did notice that the group name includes a space character, but don't know if that is causing this issue. I've also confirmed that the JIRA Issues are valid and exist in the system and are not closed (some are resolved though).

      I googled these error messages and could not find anything that was directly on point for this issue so I'm opening this Issue and requesting assistance in resolving the concern. It appears there is some error in the code, or some missing configuration information in the documentation.

            Unassigned Unassigned
            briansw_bellsouth_net Brian Wilson
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              Created:
              Updated:
              Resolved: