Configured active-directory plug w/ ldaps (at Port#636) and the got a "Success" from the Test button. However, when tried to "Log in" w/ the AD userID, it is not able to log in successfully and end up w/ connection timeout. From the full logs, it seems that AD plugin is able to connect and bound to the AD server, and able to get the info of the AD userID, but just does not able to retrieve the rest of user info.

• Failed to retrieve user information for jira
• javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:636 [Root exception is java.net.ConnectException: Connection timed out]]

I have made sure that the config.xml has the <groupLookupStrategy>Recursive</groupLookupStrategy>

Appreciate some help !!

Attached is the debug log.