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  1. Jenkins
  2. JENKINS-48036

Email Extension Plugin does not send to cell phone emails @tmomail.net or @vnet.com

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    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: Blocker
    • Resolution: Not A Defect
    • Component/s: email-ext-plugin
    • Environment:
      We are using Jenkins 2.16, Email Extension Plugin 2.47, and Status Monitor Plugin 1.3 ... Jenkins is running as a Windows Service on 2008R2
    • Similar Issues:

      Description

      I have also posted on Stack Exchange. This issue stops our ability to monitor our Production Site.

       

      We are using Jenkins 2.16, Email Extension Plugin 2.47, and Status Monitor Plugin in order to check our site to make sure it is up. The goal is to send an email to our cell phones to alert us that the check failed.
      Everything says it works, but no one is getting texts!
      Emails sent to name@ourcompany.com work. Emails sent to @gmail.com work! Emails going to 1234567899@tmomail.net do not work. I have a powershell on that server that sends an email to 1234567899@tmomail.net and I do get a text as expected.
      I tried the sms Jenkins plugin but it requires a paid membership and my company does not approve.
      I will next try a hack where Jenkins calls a powershell script on the jenkins server. This PS script sends emails to @tmomail.net and @vnet.com emails which have been coming through fine as a text when run manually from the server.
      This hack is totally dumb and harder to manage. Impossible to manage on the Jenkins front end.
      What gives?!? Any Ideas on how to make JUST Jenkins work ?? It sends fine to "normal" emails addresses.
      I see no errors on the console output: https://i.stack.imgur.com/1AT9M.png

        Attachments

          Activity

          Hide
          davidvanlaatum David van Laatum added a comment -

          the 2 most likely causes are:

          1. from address in jenkins is not configured or not on the list of allowed from address for the sms service
          2. the sms service doesn't like the contents of the emails
          Show
          davidvanlaatum David van Laatum added a comment - the 2 most likely causes are: from address in jenkins is not configured or not on the list of allowed from address for the sms service the sms service doesn't like the contents of the emails
          Hide
          catheadu Catherine Hinners added a comment - - edited

          The from address is configured as "Jenkins <no@reply>" in regular emails. 

          As you noted, when I changed it to a legitimate email adress that is sending the emails, the texts came in fine. Thanks.

          I do wish this information was in documentation.

          Show
          catheadu Catherine Hinners added a comment - - edited The from address is configured as "Jenkins <no@reply>" in regular emails.  As you noted, when I changed it to a legitimate email adress that is sending the emails, the texts came in fine. Thanks. I do wish this information was in documentation.
          Hide
          davidvanlaatum David van Laatum added a comment -

          This is nothing to do with the plugin, purely the SMS provider they need to know who to bill

          Show
          davidvanlaatum David van Laatum added a comment - This is nothing to do with the plugin, purely the SMS provider they need to know who to bill

            People

            • Assignee:
              davidvanlaatum David van Laatum
              Reporter:
              catheadu Catherine Hinners
            • Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: