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  1. Jenkins
  2. JENKINS-48352

Buttons disabled on "Create first admin user" screen

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      Description

      I could not complete install.  I get stuck at "Create first admin user" screen.   Buttons are disabled even though I enter all fields.  Steps were as follows:

      1. Downloaded Jenkins latest version, stable version (not weekly version)
      2. Double clicked on .msi file, accepted defaults.
      3. After the Windows installer completed, a browser opened up asking me what plug-ins to install.  I indicated all recommended.
      4. Most components successfully installed on first try, after a few more tries, all components got successfully installed.
      5. After all were successfully installed, I got a screen "Create first admin user" (see attached screenshot).  After filling in the fields, when I hover over the buttons at the bottom right, the mouse turns to a red circle with a diaganol line and I cannot press the button.

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            bpeltzer Bruce Peltzer added a comment -

            I chose a very basic install, going only with the recommended plugins. I wasn't using any proxy. Everything seemed to progress pretty quickly, until I tried to create the first user. Then it just hung. There wasn't anything particularly odd about the install up to that point. Incidentally, after using the admin account and creating a new account manually from within Jenkins, everything has been working fine.

            Show
            bpeltzer Bruce Peltzer added a comment - I chose a very basic install, going only with the recommended plugins. I wasn't using any proxy. Everything seemed to progress pretty quickly, until I tried to create the first user. Then it just hung. There wasn't anything particularly odd about the install up to that point. Incidentally, after using the admin account and creating a new account manually from within Jenkins, everything has been working fine.
            Hide
            oleg_nenashev Oleg Nenashev added a comment -

            Also sounds similar to JENKINS-47306 Keith Zantow, maybe you could take repro steps from there

            Show
            oleg_nenashev Oleg Nenashev added a comment - Also sounds similar to JENKINS-47306 Keith Zantow , maybe you could take repro steps from there
            Hide
            kzantow Keith Zantow added a comment -

            It sounds like possibly some incompatible change was introduced. Bruce Peltzer George Pantazes Ethan Strominger Mikhail Nasyrov - if you're able to reproduce this problem, are there errors in the browser console? Any other information might help: proxy settings, which plugins you installed, was there a long wait between interacting with the UI and entering the admin information - e.g. did plugin downloads take long and maybe the session timed out, etc.

            Show
            kzantow Keith Zantow added a comment - It sounds like possibly some incompatible change was introduced. Bruce Peltzer George Pantazes Ethan Strominger Mikhail Nasyrov - if you're able to reproduce this problem, are there errors in the browser console? Any other information might help: proxy settings, which plugins you installed, was there a long wait between interacting with the UI and entering the admin information - e.g. did plugin downloads take long and maybe the session timed out, etc.
            Hide
            oleg_nenashev Oleg Nenashev added a comment -

            CC Keith Zantow who was the original author of the wizard

            Show
            oleg_nenashev Oleg Nenashev added a comment - CC Keith Zantow who was the original author of the wizard
            Hide
            bpeltzer Bruce Peltzer added a comment -

            I had the same problem when installing Jenkins 2.89.3 from the repo to either Centos 7 or Ubuntu 17.10, except I do not have any exceptions in jenkins.log. I stopped the service and restarted. Jenkins then skipped the setup procedures and asked me to login. I attempted to login using the credentials I created, but that didn't work. I logged in using admin with the secret password and that worked.

            When I then looked under People, only the admin user was there. I then went to Manage Jenkins, Manage Users and created the user using the same info as I tried during setup. This worked. My Jenkins install on Ubuntu is now working fine.

            Show
            bpeltzer Bruce Peltzer added a comment - I had the same problem when installing Jenkins 2.89.3 from the repo to either Centos 7 or Ubuntu 17.10, except I do not have any exceptions in jenkins.log. I stopped the service and restarted. Jenkins then skipped the setup procedures and asked me to login. I attempted to login using the credentials I created, but that didn't work. I logged in using admin with the secret password and that worked. When I then looked under People, only the admin user was there. I then went to Manage Jenkins, Manage Users and created the user using the same info as I tried during setup. This worked. My Jenkins install on Ubuntu is now working fine.

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              • Assignee:
                Unassigned
                Reporter:
                ethanstrominger Ethan Strominger
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                • Created:
                  Updated: