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  1. Jenkins
  2. JENKINS-48727

Jenkins HP Plugin Unable to Connect to SaaS ALM Server

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      Description

      When trying to connect to an SaaS HP ALM server from Jenkins on a RHEL7 box via a Windows Slave, the connection fails and the log contains the following info:

      "

      13:32:35 Started by user Josh Privett
      13:32:35 Building remotely on alm_connection in workspace C:\Jenkins\workspace\Run_HP_ALM_Tests
      13:32:35 Start login to ALM server.
      13:32:36 Login to ALM Server at https://xxxxxxxxxxx/qcbin/ failed. Status Code: 302
      13:32:36 Empty Results
      13:32:36 Result Status: UNSTABLE
      13:32:36 Build step 'Execute HPE tests using HPE ALM Lab Management' changed build result to UNSTABLE
      13:32:37 Finished: UNSTABLE

      "

       

      We found that this was an issue in the past with https but it had allegedly been fixed in 5.2.  We have confirmed that the credentials are correct for logging in.  What are we doing incorrectly?

       

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          mhamdi_vf Mohamed Hamdi added a comment -

          Hello,

           

          We have the same problem. Is the problem solved only for "HP Performance Center" only as there is a check box to "Use HTTPS Protocol" there?

          Jenkins v2.101 and HPE Application Automation Tools v5.3

           

          We are using "Upload test result to ALM" post-build action. Error message is:

          Login to ALM Server at https://****/qcbin/ failed. Status Code: 302

          Show
          mhamdi_vf Mohamed Hamdi added a comment - Hello,   We have the same problem. Is the problem solved only for "HP Performance Center" only as there is a check box to "Use HTTPS Protocol" there? Jenkins v2.101 and HPE Application Automation Tools v5.3   We are using "Upload test result to ALM" post-build action. Error message is: Login to ALM Server at  https://****/qcbin/  failed. Status Code: 302
          Hide
          marlene_macdonald Marlene Macdonald added a comment -

          We are also experiencing this issue with version 5.3 of the plugin.  Version 5.2 is connecting without an issue.  

          Show
          marlene_macdonald Marlene Macdonald added a comment - We are also experiencing this issue with version 5.3 of the plugin.  Version 5.2 is connecting without an issue.  
          Hide
          josh_privett Josh Privett added a comment -

          I can confirm thanks to Marlene that reverting to 5.2 solved the problem for us as well, we were running 5.3.  It would be nice to not have to worry about the version though!

          Show
          josh_privett Josh Privett added a comment - I can confirm thanks to Marlene that reverting to 5.2 solved the problem for us as well, we were running 5.3.  It would be nice to not have to worry about the version though!
          Hide
          roy_lu Roy Lu added a comment -

          Hi Josh Privett,

          So can we close this for now?

          Show
          roy_lu Roy Lu added a comment - Hi Josh Privett , So can we close this for now?

            People

            • Assignee:
              roy_lu Roy Lu
              Reporter:
              josh_privett Josh Privett
            • Votes:
              3 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: