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  1. Jenkins
  2. JENKINS-51135

Jenkins cannot reach update server - socket timeout exception

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Minor Minor
    • core
    • None

      In the page: https://nps-jenkins.gamesys.co.uk/pluginManager/

      Try to check for updates... leads to the following page https://nps-jenkins.gamesys.co.uk/pluginManager/checkUpdatesServer and displays the following error

      (Same kind of error when trying to update plugins, checked with the IT guys here and no network change was performed to the VM hosting it)

      A problem occurred while processing the request. Please check our bug tracker to see if a similar problem has already been reported. If it is already reported, please vote and put a comment on it to let us gauge the impact of the problem. If you think this is a new issue, please file a new issue. When you file an issue, make sure to add the entire stack trace, along with the version of Jenkins and relevant plugins. The users list might be also useful in understanding what has happened.
      Stack trace
      
      java.net.SocketTimeoutException: connect timed out
      	at java.net.PlainSocketImpl.socketConnect(Native Method)
      	at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
      	at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
      	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
      	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
      	at java.net.Socket.connect(Socket.java:589)
      	at sun.net.NetworkClient.doConnect(NetworkClient.java:175)
      	at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
      	at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
      	at sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
      	at sun.net.www.http.HttpClient.New(HttpClient.java:339)
      	at sun.net.www.http.HttpClient.New(HttpClient.java:357)
      	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1220)
      	at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1156)
      	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)
      	at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:984)
      	at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1564)
      	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)
      	at hudson.model.DownloadService.loadJSON(DownloadService.java:167)
      	at hudson.model.UpdateSite.updateDirectlyNow(UpdateSite.java:190)
      	at hudson.PluginManager.doCheckUpdatesServer(PluginManager.java:1640)
      	at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627)
      	at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:343)
      	at org.kohsuke.stapler.interceptor.RequirePOST$Processor.invoke(RequirePOST.java:77)
      	at org.kohsuke.stapler.PreInvokeInterceptedFunction.invoke(PreInvokeInterceptedFunction.java:26)
      	at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:184)
      	at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:117)
      	at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:129)
      	at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
      	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
      	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
      	at org.kohsuke.stapler.MetaClass$2.doDispatch(MetaClass.java:186)
      	at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
      	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
      	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
      	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)
      	at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
      	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
      	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:860)
      	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1650)
      	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:154)
      	at org.jenkinsci.plugins.ssegateway.Endpoint$SSEListenChannelFilter.doFilter(Endpoint.java:225)
      	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
      	at com.cloudbees.jenkins.support.slowrequest.SlowRequestFilter.doFilter(SlowRequestFilter.java:37)
      	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
      	at io.jenkins.blueocean.auth.jwt.impl.JwtAuthenticationFilter.doFilter(JwtAuthenticationFilter.java:61)
      	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
      	at io.jenkins.blueocean.ResourceCacheControl.doFilter(ResourceCacheControl.java:134)
      	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
      	at javax.servlet.FilterChain$doFilter.call(Unknown Source)
      	at com.ceilfors.jenkins.plugins.jiratrigger.ExceptionLoggingFilter.doFilter(ExceptionLoggingFilter.groovy:29)
      	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
      	at hudson.plugins.greenballs.GreenBallFilter.doFilter(GreenBallFilter.java:59)
      	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
      	at jenkins.metrics.impl.MetricsFilter.doFilter(MetricsFilter.java:125)
      	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
      	at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:157)
      	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
      	at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:99)
      	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
      	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84)
      	at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51)
      	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
      	at jenkins.security.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:117)
      	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
      	at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)
      	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
      	at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142)
      	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
      	at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)
      	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
      	at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:93)
      	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
      	at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)
      	at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67)
      	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
      	at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90)
      	at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171)
      	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
      	at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49)
      	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
      	at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82)
      	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
      	at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)
      	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
      	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533)
      	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
      	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
      	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
      	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)
      	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)
      	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)
      	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)
      	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)
      	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)
      	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)
      	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)
      	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)
      	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
      	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
      	at org.eclipse.jetty.server.Server.handle(Server.java:530)
      	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:347)
      	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:256)
      	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)
      	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)
      	at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)
      	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:247)
      	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.produce(EatWhatYouKill.java:140)
      	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131)
      	at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:382)
      	at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77)
      	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
      	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
      	at java.lang.Thread.run(Thread.java:748)
      
      

            Unassigned Unassigned
            panajev Goffredo Marocchi
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              Created:
              Updated:
              Resolved: