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      Description

      Frequently when I run a scan via the pipeline it fails with:

      [Cx-Info]: Generating PDF report
      [Cx-Info]: Waiting for server to generate pdf report. 495 seconds left to timeout
      ...
      [Cx-Info]: Waiting for server to generate pdf report. -2 seconds left to timeout
      [Cx-Error]: Failed to get SAST scan results: Failed to perform Scan report: Scan report has been automatically aborted: reached the user-specified timeout (8 minutes)

      These scans never failed before I updated Jenkins & the plugins. Downgrading really isn't an option because I need functionality in these versions. I get a similar message if I turn off PDF generation and simply use the XML file. These files are all <10MB.

      I also turned off synchronous mode in the Checkmarx plugin but get:

      [Cx-Info]: Waiting for server to generate xml report. 495 seconds left to timeout
      ...
      [Cx-Info]: Waiting for server to generate xml report. 345 seconds left to timeout
      [Cx-Error]: Failed to get SAST scan results: Server is unavailable

      So I have a couple of questions:

      1) Why isn't the scan able to copy files it used to be able to copy?

      2) Where is the 'user-specified timeout (8 minutes)'? I can't find it to update it to >8

      3) What server is unavailable? It all runs on the same machine and same filesystem

      (Additional information)

      Using or not using dependency checker has no affect - still get he same behavior.

       

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          greg_sternberg Greg Sternberg created issue -
          greg_sternberg Greg Sternberg made changes -
          Field Original Value New Value
          Description Frequently when I run a scan via the pipeline it fails with:
          {noformat}
          [Cx-Info]: Generating PDF report
          [Cx-Info]: Waiting for server to generate pdf report. 495 seconds left to timeout
          ...
          [Cx-Info]: Waiting for server to generate pdf report. -2 seconds left to timeout
          [Cx-Error]: Failed to get SAST scan results: Failed to perform Scan report: Scan report has been automatically aborted: reached the user-specified timeout (8 minutes){noformat}
          These scans never failed before I updated Jenkins & the plugins. Downgrading really isn't an option because I need functionality in these versions. I get a similar message if I turn off PDF generation and simply use the XML file. These files are all <10MB.

          I also turned off synchronous mode in the Checkmarx plugin but get:
          {noformat}
          [Cx-Info]: Waiting for server to generate xml report. 495 seconds left to timeout
          ...
          [Cx-Info]: Waiting for server to generate xml report. 345 seconds left to timeout
          [Cx-Error]: Failed to get SAST scan results: Server is unavailable{noformat}
          So I have a couple of questions:

          1) Why isn't the scan able to copy files it used to be able to copy?

          2) Where is the 'user-specified timeout (8 minutes)'? I can't find it to update it to >8

          3) What server is unavailable? It all runs on the same machine and same filesystem

           
          Frequently when I run a scan via the pipeline it fails with:
          {noformat}
          [Cx-Info]: Generating PDF report
          [Cx-Info]: Waiting for server to generate pdf report. 495 seconds left to timeout
          ...
          [Cx-Info]: Waiting for server to generate pdf report. -2 seconds left to timeout
          [Cx-Error]: Failed to get SAST scan results: Failed to perform Scan report: Scan report has been automatically aborted: reached the user-specified timeout (8 minutes){noformat}
          These scans never failed before I updated Jenkins & the plugins. Downgrading really isn't an option because I need functionality in these versions. I get a similar message if I turn off PDF generation and simply use the XML file. These files are all <10MB.

          I also turned off synchronous mode in the Checkmarx plugin but get:
          {noformat}
          [Cx-Info]: Waiting for server to generate xml report. 495 seconds left to timeout
          ...
          [Cx-Info]: Waiting for server to generate xml report. 345 seconds left to timeout
          [Cx-Error]: Failed to get SAST scan results: Server is unavailable{noformat}
          So I have a couple of questions:

          1) Why isn't the scan able to copy files it used to be able to copy?

          2) Where is the 'user-specified timeout (8 minutes)'? I can't find it to update it to >8

          3) What server is unavailable? It all runs on the same machine and same filesystem

          (Additional information)

          Using or not using dependency checker has no affect - still get he same behavior.

           
          greg_sternberg Greg Sternberg made changes -
          Priority Major [ 3 ] Blocker [ 1 ]

            People

            • Assignee:
              sergeyk Sergey Kadaner
              Reporter:
              greg_sternberg Greg Sternberg
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              Dates

              • Created:
                Updated: