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  1. Jenkins
  2. JENKINS-52115

jira-plugin can't find any tickets in my cloud jira subscription even though jql is correct.

    Details

    • Type: Bug
    • Status: Open (View Workflow)
    • Priority: Major
    • Resolution: Unresolved
    • Component/s: jira-plugin
    • Labels:
      None
    • Environment:
      jenkins 2.128
      jira-plugin 3.0.0
    • Similar Issues:

      Description

      I am trying to use workflow action to close issues that are in staging. I have a cloud version of jira. It used to work fine about 2 weeks ago. 

      I validated that the configuration in Jenkins System Configuration is correct and user permissions are also correct. For some reason JQLs are just not finding any tickets according to the log. The same JQL work fine when directly in JIRA website under the same user. 

      Log including JQLs in build job is:
      Started by user Ilya Mazya
      [EnvInject] - Loading node environment variables.
      Building remotely on VS Slave 2015 PROD - Server 2016 DC (VS2015-PROD2) in workspace c:\jenkins\workspace\DevOps\DevOps - Jira Move to Close
      [WS-CLEANUP] Deleting project workspace...
      [WS-CLEANUP] Done
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: status = "Staging" AND project in (HG, INF, POP) AND issuetype = "Sub-task" AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal", "Kiosk Platform")
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: status = "Staging" AND project in ("HG","INF","POP") AND issuetype in (Bug, Spike, Task) AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal" , "Kiosk Platform")
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: status = "Staging" AND project in ("HG","INF","POP") AND issuetype = "Story" AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal" , "Kiosk Platform")
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: status = "Staging" AND project in (HG, INF, POP) AND issuetype = "Sub-task" AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal", "Kiosk Platform")
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: status = "Staging" AND project in ("HG","INF","POP") AND issuetype in (Bug, Spike, Task) AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal" , "Kiosk Platform")
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: status = "Staging" AND project in ("HG","INF","POP") AND issuetype = "Story" AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal" , "Kiosk Platform")
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: status = "Staging" AND project in (HG, INF, POP) AND issuetype = "Sub-task" AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal", "Kiosk Platform")
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: status = "Staging" AND project in ("HG","INF","POP") AND issuetype in (Bug, Spike, Task) AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal" , "Kiosk Platform")
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: status = "Staging" AND project in ("HG","INF","POP") AND issuetype = "Story" AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal" , "Kiosk Platform")
      [JIRA] Updating issues using workflow action Close Issue.
      [JIRA] JQL: project in ("HG","INF","POP") AND "Platform/s" not in ("Kiosk UI", "Kiosk Portal" , "Kiosk Platform") AND status = "Staging"
      Finished: SUCCESS

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          Hide
          warden Radek Antoniuk added a comment -

          Can you try with the current plugin version?
          Please also provide the Jira edition and version you are using.

          Show
          warden Radek Antoniuk added a comment - Can you try with the current plugin version? Please also provide the Jira edition and version you are using.

            People

            • Assignee:
              Unassigned
              Reporter:
              imazya Ilya Mazya
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              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated: